Legal Delivery and returns
Last updated
How delivery works for physical products bought on artive.co.za, and what to do if you want to return something. Digital products and services are covered in our Terms & conditions.
Delivery
- We deliver to addresses in South Africa.
- Delivery is free on orders over R1,500. Below that, the delivery cost is shown at checkout before you pay.
- Orders are delivered in 2 to 4 working days.
- We deliver by courier.
Returns and cancellations
- Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase within seven days of receiving the goods, without reason or penalty. Return the goods unused and in their original packaging, and we will refund you within 30 days. You pay the direct cost of returning them.
- If a product is defective or not as described, you have the rights set out in the Consumer Protection Act, including repair, replacement or a refund.
How to return something
- Email hi@artive.co.za with your order number and the reason for the return.
- We’ll reply with the return address and next steps.
- Once we’ve received and checked the item, we refund you using the payment method you used.
Questions? Email hi@artive.co.za or call +27 60 205 3922.